Charities like Hope Yorkshire are independent organisations run by trustees, we play an important part in our society and many of us are involved with them, as trustees, volunteers, through using their services or as donors. At HOPE Yorkshire we are committed to providing the best possible service to the people we support and others who may come into contact with the organisation.
We want to hear how we are doing, so we can keep improving the way in which we support you.
If you have any feedback, concerns or complaints about our services, please get in touch and let us know.
Please provide us with:
* Your full name & your contact details
* How you would like us to contact you
* The service or other activity to which your feedback or complaint relates
* What happened and when
Contact Us:
Email: info@hopeyorkshire.co.uk
Phone: 0800 015 7866
What happens next?
We share positive feedback with staff/ Clients & on our social media platforms
We will treat all concerns or complaints confidentially.
(Making a complaint or raising a concern will not affect your relationship with us or stop you from receiving a service.)
We will contact you within 5 working days to acknowledge receipt of your concern or complaint.
In the case of a formal complaint, we will hold a full investigation.
(We aim to complete this investigation within 28 working days, we record and keep ALL complaints on our complaints database for 7 years.)